Thank you for shopping with Rock N' Rip RC Hobbies. This Shipping & Payment Policy explains how we process orders, shipping options, delivery times, shipping costs, lost or damaged packages, and payment methods for purchases made through www.rocknriprc.com.
Rock N' Rip RC Hobbies currently ships orders within the United States, including the 50 states, unless otherwise stated on the Website.
Shipping to Alaska, Hawaii, U.S. territories, military addresses, PO Boxes, or other locations may be subject to additional shipping charges, restrictions, or carrier limitations.
International shipping may be available for certain products and destinations.
International orders may be subject to additional shipping charges, customs requirements, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise, the customer is responsible for any customs duties, import taxes, brokerage fees, or other charges associated with an international shipment.
Rock N' Rip RC Hobbies is not responsible for delays caused by customs, international carriers, government agencies, or other circumstances outside our reasonable control.
We reserve the right to restrict or decline international shipments based on product restrictions, destination, carrier availability, or other business considerations.
Shipping charges are generally calculated and displayed during the checkout process based on factors such as:
Shipping costs may change without notice.
Unless otherwise stated, applicable shipping charges are the responsibility of the customer.
Promotional free-shipping offers may be subject to minimum purchase requirements, geographic restrictions, product exclusions, or other conditions.
Orders are generally processed after payment has been successfully received and the order has been confirmed.
Most in-stock orders will be processed within [1–3 business days].
Orders placed on weekends or holidays may not begin processing until the next business day.
Processing times may be longer during:
If an item is temporarily unavailable or requires additional processing time, we may contact the customer with additional information.
Shipping and delivery times are estimates and are not guaranteed unless specifically stated otherwise.
Once an order has been shipped, delivery times are primarily determined by the selected shipping carrier and service.
Rock N' Rip RC Hobbies is not responsible for carrier delays, weather-related delays, transportation disruptions, incorrect addresses, customs delays, or other circumstances outside our reasonable control.
Tracking information may be provided when available.
Customers should monitor tracking information provided by the applicable shipping carrier.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Rock N' Rip RC Hobbies is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order can be reshipped.
Please contact us as soon as possible if you realize that your shipping information is incorrect.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Customers should inspect packages promptly after delivery.
If a package appears damaged upon arrival, we recommend documenting the condition of the package and its contents with photographs.
If products arrive damaged, contact Rock N' Rip RC Hobbies as soon as possible and provide:
We will review the circumstances and determine the appropriate resolution.
Do not discard damaged packaging or products until we have advised you that they are no longer needed for review.
Once an order has been shipped and transferred to the shipping carrier, delivery is subject to the carrier's procedures and policies.
If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location and contact the applicable carrier.
You should also contact us so that we can assist where reasonably possible.
Rock N' Rip RC Hobbies is not responsible for packages that are stolen after confirmed delivery to the address provided by the customer.
If a package is determined to have been lost in transit, we will work with the customer and/or shipping carrier to determine the appropriate resolution.
Any replacement or refund for a lost shipment may be subject to carrier investigation, insurance requirements, or other applicable procedures.
Rock N' Rip RC Hobbies does not accept returns or exchanges for change-of-mind purchases.
This includes situations where a customer:
Please carefully review product descriptions, specifications, compatibility information, and quantities before completing your purchase.
Damaged, defective, or incorrectly shipped merchandise may be eligible for a replacement, repair, store credit, or refund in accordance with our Return & Refund Policy and applicable law.
Please review our Return & Refund Policy before placing an order.